BrassBeam – Return & Refund Policy

At BrassBeam, we want every lighting piece to arrive in perfect condition and match your expectations. If something isn’t right, we are here to help.

Summary (Quick View)

• Return period: 30 days after delivery

• Return shipping: Customer responsibility, unless defective or wrong items

• Refund processing: Within 14 business days after inspection

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Item must be unused and in original condition

• All original packaging and components must be included

• A receipt or proof of purchase is required

2. Return Instructions

To initiate a return, please contact us at: info@brassbeam.com

Please include:

• Your order number
• The reason for the return
• Clear pictures if the item is damaged or defective

Once your return request is approved, we will provide the return address and instructions.

Items must be securely packaged in their original packaging before being shipped back.

3. Return Shipping Costs

Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Shipping fees paid during checkout are non-refundable.

If a product is confirmed to be defective or damaged upon arrival, BrassBeam will cover the return shipping cost or provide a replacement at no additional cost.

4. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the issue.

After review, we will offer one of the following solutions:

• Replacement product

• Repair

• Full refund

We will cover the cost of shipping for verified defective items.

5. Non-Returnable Items

We cannot accept returns for:

• Custom / made-to-order designs with special modifications

• Sale items or gift cards

• Items that have been installed, used, or altered

6. Exchanges

We don't offer direct exchanges. If you would like to exchange an item, please initiate a return first.

Once the returned item is approved and received, you may place a new order for the replacement product.

7. Refund Timeline

After your return is received and inspected, we will notify you by email.

If the return is approved, your refund will be processed to your original payment method.

Refunds are typically issued within 14 business days after the return has been inspected.

Please note banks or card providers may take additional time to post funds back to your account.

8. Late or Missing Refunds

If you have not received your refund after the stated processing time, please first check with your bank or credit card provider.

If you still have not received your refund, contact us at: info@brassbeam.com

9. Order Cancellations

Orders may be cancelled within 24 hours of placement or before the order has been processed and shipped.

If you wish to cancel your order, please contact us as soon as possible at: info@brassbeam.com. Please include your order number in the email.

If the order has already been processed or shipped, it can no longer be cancelled. In that case, you may still request a return once the order has been delivered, according to our Return Policy.

Approved cancellations will be refunded to the original payment method within 14 business days.

10. Contact Information

If you have further questions or require assistance with returns or refunds please reach out to us:

• Brand Name : BrassBeam
• Email : info@brassbeam.com
• Phone : +1 (307) 204-5479
• Business Address : 30 N Gould St Ste N, Sheridan, WY 82801, USA
• Business Registration: 35-2902387
• Operating hours: Monday - Friday 8:00 AM – 6:00 PM GMT-8

You can reach us by email at any time, we typically reply within 24 hours (48 hours during busy launch periods).