BrassBeam - Shipping Policy

At BrassBeam, we are committed to delivering your handcrafted lighting safely and on time. Below you’ll find all relevant details about handling, shipping, and tracking.

Fulfillment Location

All orders are handcrafted and shipped directly from our workshop in Roorkee, India.

Shipping Destinations

We ship to the United States, Canada, the United Kingdom, Australia and the other countries available at checkout.

Outside the United States, import duties and taxes may apply depending on your country. They are collected by the carrier on delivery and are not included in our prices.

Total Delivery Time

Total Delivery Time = Handling Time + Shipping Time

• Handling Time (made to order in our workshop): 5-7 business days

• Shipping Time (DHL Express): 2-5 business days

• Total Delivery Time: 7-12 business days (about 10 on average)

• Business Days : Monday to Friday

Order Cut-Off Time: 7:00 PM (GMT-08:00, Pacific Standard Time). Orders placed after this time, or during weekends and public holidays, will begin processing the next business day.

Please note: during high-demand periods or holidays, processing times may vary slightly.

Shipping Methods & Delivery Estimates

We offer tracked DHL Express shipping on every order.
Typical delivery: 7-12 business days from your order (about 10 on average).

Customs & import duties

• United States: import duties are prepaid by us. Nothing to pay on delivery.
• Other countries: import duties and taxes may apply depending on your country and are paid by the customer to the carrier on delivery. Contact us before ordering for an estimate.

While we make every effort to meet these timelines, external factors such as customs delays, weather conditions or logistics disruptions may occasionally extend delivery time.

Shipping Costs & Destinations

• Free shipping on all orders

• No surcharge for remote regions

Any shipping restrictions will be clearly displayed at checkout before you confirm your order.

Order Processing & Tracking

Once your order has been processed and dispatched, you will receive an email with a tracking number. You may track your package at any time using our Order Tracking page.

Shipping Couriers

We ship with DHL Express to ensure safe, fast and fully tracked delivery.

Lost Orders

If your order hasn’t arrived within the estimated delivery window, please contact us immediately with your order details. We will initiate an investigation with the carrier and ensure a swift resolution, such as a replacement or a full refund.

Missing Items

If any item from your order is missing upon delivery, please contact us within 5 business days with your order number and details. We will investigate the shipment and arrange to send the missing item at no extra cost or issue a full refund for that item.

Undeliverable Packages

A package may be returned to us if:

• The shipping address is incorrect or incomplete

• Delivery is refused by the recipient

• The package is not collected from a pick-up point

If this occurs, we will contact you by email.
Reshipping fees may apply if you wish the package to be sent again.

Customer Support

If you need assistance with your shipping status or tracking:

• Brand Name : BrassBeam
• Email : info@brassbeam.com
• Phone : +1 (307) 204-5479
• Business Address : 30 N Gould St Ste N, Sheridan, WY 82801, USA
• Business Registration: 35-2902387
• Operating hours: Monday - Friday 8:00 AM - 6:00 PM GMT-8

You can reach us by email at any time, we typically reply within 24 hours (48 hours during busy launch periods).